Refund Policy

1. Nature of Digital License Activation

LoL Player licenses (1-Year Access at €7.00 and Lifetime Access at €14.00) are digital services and software licenses tied cryptographically to your device's physical MAC Address.

Upon successful payment via Stripe, the digital license is immediately provisioned and active on our servers without human delay.

2. Eligible Refund Conditions

We are happy to grant a full refund within 14 days of purchase under the following circumstances:

• Duplicate / Accidental Charges: If you accidentally paid twice for the same device MAC within a 24-hour window, the duplicate payment is refunded automatically upon request.
• Unresolvable Hardware Incompatibility: If our application is completely unable to launch or display video output on your supported Smart TV or Android device, and our technical support team cannot resolve the bug within 5 business days.
• Unauthorized Fraudulent Transactions: In the event of proven unauthorized use of your credit card through Stripe.

3. Non-Refundable Circumstances

Refunds cannot be issued in the following scenarios:

• Third-Party Playlist / Stream Outages: LoL Player is exclusively a media player. We do not host, provide, manage, or sell television channels, movies, or video content. Issues related to slow streams, buffering, server downtime, or unavailable channels caused by your playlist provider are outside our control and are non-refundable.
• Change of Mind after the 7-Day Trial: Because users have access to 7 full days of free testing before buying, claims of "I didn't like the layout" or "no longer need the app" after trial expiration are not eligible.
• Expired Licenses: Requests made more than 14 days following payment cannot be refunded.

4. How to Request a Refund

To submit a refund request, send an email to our support desk with the following details:

Approved refunds are processed through Stripe directly to your original payment method within 3 to 7 business days.